If you are having problems with the Internet connection (e.g. no connection to portal or Microsoft Bing Server) within the KETTLER WORLD TOURS application you should carry out the following steps:

• Deactivate the Windows firewall and restart KETTLER WORLD TOURS. Go to the User data window and try to carry out the test registration on the portal.
• If this step was successful, you can reactivate your firewall again and configure it so that the 9005 and 9006 TCP ports are not blocked. Then repeat the test registration.
• If this first step was not successful, register on theKETTLER WOLRD TOURSportal and go to the Forum section. You will find more information about solving problems there.